- What do your customers think of you - when your dealership name is mentioned?
- What first impression are your people making with your customers?
- What is the dealerships pre-owned vehicle competitive advantage?
- What added benefits does the dealership provide, to keep its customers coming back?
- What’s the average turn-a-round time for a Quick Service?
- What's the average turn-a-round for a "Due-Bill/We-Owe" item that is due the customer?
- Are you an industry leader in loyalty and retention?
- How convenient is it for your customers to do business with your dealership?
- Where do you rank in volume in your sales group?
- How well trained are your personnel for customer handling?
- What is done with Voice Of the Customer information you receive?
How does your dealership rank against the following?
Where do you feel the most help is needed in your dealership or department?
Don't' know - I
need an assessment:
Need to better
Need help with critical to quality processes
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Stephen M. Harvey