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Dealership 
Growth  Is
Our Only 
Business

  • What do your customers think of you - when your dealership name is mentioned?

  • What first impression are your people making with your customers?

  • What is the dealerships pre-owned vehicle competitive advantage?

  • What added benefits does the dealership provide, to keep its customers coming back? 

  • What’s the average turn-a-round time for a Quick Service? 

  • What's the average turn-a-round for a "Due-Bill/We-Owe" item that is due the customer?

  • Are you an industry leader in loyalty and retention?

  • How convenient is it for your customers to do business with your dealership?

  • Where do you rank in volume in your sales group?

  • How well trained are your personnel for customer handling?

  • What is done with Voice Of the Customer information you receive?
How does your dealership rank against the following?  
Where do you feel the most help is needed in your dealership or department?
Don't' know - I
need an assessment:

 Sales & Service
Assessment
Need to better 
manage customer 
feedback

Voice of the Customer
Net Promoter Score 
I could always use 
quality training

Sales 
Service
Support Staff
Need help with critical to quality processes

Process Re-design

Manufact Certification
CHALLENGE
Dealership 
Growth  Is
Our Only 
Business
Innovative Dealership Solutions All Rights Reserved

Automotive Consulting
Services:

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IDS

Stephen M. Harvey
949-244-4712
steve@idsconline.com